prefeb

Shipping Policy

Prefab SmartLiving Homes: Shipping Policy

Effective August 1st, 2025

This Shipping Policy applies to all home deliveries. It is designed to ensure transparency while protecting both your investment and our ability to deliver effectively in complex logistics environments.

1. Production & Shipping Timelines

Custom-Built Homes

Each of our container homes is made to order. Production typically begins within 5-10 business days of cleared payment, unless otherwise communicated. In rare cases, production scheduling may be adjusted in response to external trade factors such as tariffs, war, port closures, or shipping disruptions, as outlined in our Terms of Service.

Production Timeframe: Estimated at 28 business days, though subject to change based on the above.

Shipping Timeline

Once production is complete, shipping generally takes 35-45 business days, depending on your location, port logistics, customs processing, and overland carrier availability.

Important: All production and shipping timelines are estimates, not guarantees. Delays may occur due to port congestion, global supply chain issues, customs, acts of war, or other force majeure events.

2. Shipping Costs

$3,980 delivery to your location.The buyer is responsible for unloading the home and taking ownership. We may assist by referring our contracting partners.

Exceptions & Additional Transportation Fees

Customers remain responsible for any additional third-party shipping-related costs that arise due to:

  • Port storage or unloading delays due to inaccessibility
  • Remote delivery access fees
  • Failed or missed delivery appointments
  • Detention or redelivery charges assessed by carriers

If such fees are incurred due to customer inaction or unavailability, you agree to pay the full amount upon invoice.

3. Delivery, Tracking & Risk Transfer

Order Tracking

You will receive a tracking number and link once your unit is in transit. Live updates are accessible through Prefab SmartLiving Home's customer portal or via the carrier site.

Delivery Signature Required

All shipments require a physical signature upon delivery. It is the customer's responsibility to ensure someone is present and authorized to accept the home.

Risk Transfer

Responsibility and risk of loss or damage to the home transfer to the customer upon confirmed carrier delivery. Please inspect the shipment carefully upon receipt.

4. Pre-Shipment Condition Confirmation

Prior to shipment, your unit is:

  • Thoroughly inspected by our internal team
  • Confirmed to be in clean, functional, and shipment-ready condition

5. Damage During Transit

While every precaution is taken to secure and protect your unit during transit, damage can occasionally occur.

Reporting Process

  • Notify us within 3 calendar days of delivery
  • Include clear photo/video documentation
  • Email info@smartliving.com

Resolution

  • We will file a claim with the shipping or freight provider on your behalf
  • We will provide free replacement parts for any verifiable damage
  • In cases of substantial structural damage, we may offer partial credits or repairs at our sole discretion

Important: As outlined in our Refund Policy, shipping damage does not entitle the customer to a return, full refund, or order cancellation.

Routing Adjustments, Delays & Force Majeure to reduce risk and improve outcomes, we reserve the right to reroute or restructure delivery logistics at any time. This may include:

  • Adjusting ports of entry or delivery sequence
  • Consolidating shipments
  • Rescheduling timelines to avoid tariffs or geopolitical risks

Delays caused by the following do not entitle customers to refunds, returns, or chargebacks:

  • Port congestion
  • War or international conflict
  • Carrier shortages or rerouting
  • Natural disasters
  • Government-imposed restrictions.

6. Delivery and Delays

Shipping delays, rerouting, or any unexpected third-party fees do not constitute grounds for cancellation, refund, or chargeback. Our Refund Policy remains in full effect and governs all payment-related matters. As a reminder, all homes are final sale and not eligible for return.Any shipping damage is resolved via repair or part replacement only.

7. Warranty for Shipping-Related Issues

Shipping-related damage is addressed solely through part replacement or repair as outlined in our Warranty Policy. Remedies are limited to those explicitly stated. Return or cancellation is not an available option unless required by law.

8. Dispute Resolution

Any shipping-related disputes shall be resolved exclusively through the binding arbitration process in the State of Delaware as detailed in our Terms of Service. By purchasing, you waive the right to class actions or trial by jury for such disputes.

9. Need Help?

Our customer care team is here to assist you before and during the delivery process.

Contact us at: support@aprefabtinyhome.com

Tel. 1-888-21-TINHOME